How to build trust in the use of AI in the city?

11 janvier 2022

« 73% of French people say that the development of trusted AI is an important, even essential, issue. » {1}

This is one of the results of the survey on the awareness and image of AI in France conducted in 2020 by IFOP and Think and do tank Impact AI. This survey highlights the deficiency of trust among citizens, which may be caused by the lack of AI projects framework, including those concerning urban AI {2}.

According to the CNIL, the smart-city is an urban area that aims to "improve the quality of life of city dwellers by making the city more adaptive and efficient, using new technologies that rely on an ecosystem of objects and services"{3}.

Since trust is a necessary condition for the development and adoption of AI in smart-cities {4}, it is important to understand the origin of this mistrust and what solutions could be brought.


The reasons for such a breakdown

AI is a technology that is misunderstood by the population. It is normal that its diffusion in the fields of the smart city applications increases the distrust of citizens. Indeed, according to the same IFOP survey, "More than two-thirds of French people say they are poorly informed about the possibilities offered by AI." This lack of understanding of AI can translate into skepticism and even sometimes to the point of distrust {5}. In this mass of fears, it is nevertheless possible to highlight several central subjects of concern for citizens.